Posts Tagged ‘email’

12 tips for working effectively from home

Tuesday, January 20th, 2009

work-from-home

I work from home.  Most people I speak to say that they would find it impossible to work from home because there would be ‘too many disctractions’.  For example, the television, refrigerator, the dog, wife, life…

It certainly takes discipline to work effectively from home.  I am certainly no paragon of discipline (I get distracted with the best of them), but I have employed a couple of strategies to ensure that I get things done.  Hope you find them helpful:

1. Set aside your work area.  Set up an office – preferably detached from your home - and use it only for work.  Your office is your place of work and it should be treated as such.  Adorn the walls with your degrees, qualifications and business registration certificates.  Set up photos of your loved ones – because they should not be able to interrupt your work sanctuary during work hours and you will miss them!  This is your place of work – do work here, do life elsewhere.  Avoid the temptation to take the laptop down into the living room to work in front of the cricket during the day or to catch up on work ‘after normal business hours’.

2. Dress like you are attending a regular workplace.  I have a confession to make.  I regularly start work without having had a shower.  Yep, I walk the dog and I head straight to the computer, without having had breakfast.  Bad karma.  It’s better if you prepare yourself each day as if you were ‘going to work’.  That is, get up at a reasonable hour, take dog for walk, shower, put make up on (?), do hair (?), eat breakfast, kiss the wife/husband, and head to the office.  It’s all about establishing a routine and sticking to it.  If you have a good routine, you will find that your productivity will increase substantially.  Of course, I wouldn’t advocate dressing in a suit and tie – jeans will suffice!

3. When in your work area, work!  Now that you have set up your office, make sure that every minute spent there is channelled towards your work objectives, not personal stuff.  Produce a daily to do list and make sure that you achieve it in the allocated time.  Don’t leave the work area until everything is done.  You need to walk out of that room at the end of the day having achieved something.

4. Make sure others respect your work area.  This is a hard one.  Tell your family and friends that your work area is your ‘office’ and it is to be treated as such.  They wouldn’t come barging in to your office if you were working for another employer – it should be the same deal in your home office.  Visitors to the house also need to understand that you are working and that you shouldn’t be interrupted.  A little bit of R-E-S-P-E-C-T is needed from others to work effectively in a home environment.  By the same token, you need to respect the fact that your home is a home too.  Don’t let your work impact unduly upon the lives of your partner and children.

5. Take breaks.  When working at home, there is a temptation to just work straight through without breaks – no morning tea, no lunch break.  This is a mistake.  It’s important to take time out during the day to clear the mind – sit down and eat some lunch, go for a walk, read the paper, play with the dog, take your mind off your work for a while.  In short, do what you would do if you were working for another employer (except, of course, play with the dog).

6. Separate your home and office utilities.  If possible, get yourself a separate business phone line.  Don’t answer your home phone during work hours and don’t answer your business phone outside of work hours.  Consider also getting a separate computer and broadband connection for home and office use.  It might be expensive to have two computers, but it will allow you to separate your two online lives – personal email, web favourites, files etc on the home computer; business stuff on the business computer.  This will also ensure that you never have to fight for the computer when trying to work – ‘honey, can I use the internet for a minute…’

7. Network and socialise with real people.  Working from home can be very isolating.  To maintain your contacts, and retain your sanity, it’s important to keep interacting with people – and not just via online forums.  Attend events, conferences, breakfasts, networking sessions, business lunches, drink functions, etc.  If you don’t get out and network with others, then you could ‘lose your touch’ with people and even become a recluse!   Many people who shun working from home do so because of the lack of daily interaction with other people.  It’s important that you fill this void by seeking out other opportunities to interact.

8. Network with others online.  It’s also important to network with those in your industry via the web.  Twitter is a great tool for this because it provides a mix of work and social messaging.  I have read elsewhere that Twitter is like ‘hanging around the water cooler’ at work and is an excellent tool for shooting the breeze.  Beware though – Twitter is addictive and time consuming!  Half your day can suddenly disappear as a result of tweeting and responding to followers.  Other tools that you should use include web-based online forums, Facebook (mainly for social interaction), LinkedIn (professional interaction), Ning, email, voice over IP and instant messaging (I use Skype for the last two).

9. Join the local business enterprise centre or industry group.  Most areas of Australia have federally-funded business enterprise centres, chambers of commerce or business councils.  These groups are often pretty cheap to join and they offer some great benefits and networking opportunities for small businesses.  At the very least, most of these groups have a website and they will list your website URL as part of the membership package – this is good for your SEO.

10. Schedule holidays.  One good thing about working for yourself is the ability to schedule holidays.  We schedule our family holidays at the start of the year.  Not only is it great for securing excellent travel deals well in advance, but it’s also good for your morale and self-motivation, giving you a milestone to work towards.  When you finally do go on leave, try and resist the temptation to take the laptop.  If it’s simply not feasible to leave the laptop behind, then be disciplined on your holiday and only work during designated periods to ensure that you spend the majority of the time in recreational pursuits.  I am sure that your wife/husband will remind you of this requirement anyway…

11. Take time off when you need to.  You wouldn’t work for yourself if it didn’t provide some perks, would you?  One of the perks is the ability to be  flexible with your schedule.  If you need to take time off, then do it.  If you need to work at 2am on Sunday morning, then do it.  Again, it’s important that you are disciplined and catch up on work in your ‘own time’ if necessary.  And you also need to be disciplined to ensure that you don’t work 24 hours a day – some netpreneurs are so caught up in their little enterprises that their work becomes all-pervasive and this can be very dangerous for home life.  Of course, some netpreneurs only need to work a couple of hours a day…I’m still striving to achieve that.

12.  Claim your home office expenses.  Make sure that you speak to your accountant about claiming your home office expenses in your tax return(s).  If you run a business from home, then there are a host of expenses that are deductible: electricity, gas, water, heating, cleaning bills, telephone, fax, ISP, office furniture, computer costs, electrical equipment used in the office, etc.

Action List: Get back to your prospects straight away

Friday, January 9th, 2009

speedPeople expect immediacy on the web.  They want things NOW, not tomorrow, not in a week’s time.  That’s why it’s absolutely imperative that you get back to prospective customers as fast as you possibly can.

Today’s web surfers are impatient people.  They expect the world, and they won’t wait for it.  If they are made to wait, then an alternative solution is but a click away.

If you delay responding to your prospects, then it is highly likely that they will take their business elsewhere.  But if you impress them with instantaneous (or close to instantaneous) responses, then you’ve gone a long way towards sealing the deal.

I often try to respond to a customer email within seconds of receiving it – customers are often taken aback by the speed of the response.  It makes a fantastic impression on the customer.

You should consider using a variety of contact means as part of your web strategy:

  • a 1300 telephone number – looks professional, cheap to call, one number nationally and you can route the number to any fixed or mobile telephone
  • a contact form or contact email address – make sure you respond quickly and consider using an automated help desk or, at the very least, an autoresponder to notify the customer that their query has been received; your response should thank the customer for their query, should be well written, with correct spelling and grammar and in full sentences, and tailored for the specific questions posed by the customer – don’t make it obvious that your email is templated!
  • Live help – this contact method is becoming more popular and it constitutes an immediate, yet non-confrontational method of getting answers quickly.

Whatever your method, it will do your business the world of good if you respond to prospective customers as fast as possible.

Michael Bloch: Email Subject Line Tips

Friday, August 1st, 2008

taming-the-beastGrabbing the attention of the average person via email is quite a challenge these days. We’re all bombarded with marketing messages – not just via email, but television, radio and even when we walk down the street. This has somewhat of a numbing effect. Effective email subject lines play an crucial role in having your communication jump out at the user in amongst a crowded inbox.

Different sorts of email campaigns need a different approach to subject lines. The two main types of list communications are sales based (general email offers) and information based (newsletters).

Newsletter subject lines should be informational than hypey and general campaign subject lines should be to the point without overselling.

The following are some tried and tested tips based on my own experience and from other research; however, there’s no hard and fast rules and each list has its own culture – so experiment to find what suits your target group the best!

General guidelines

  • Subject lines should 51 characters long at the most to take into account the varying subject line display lengths of different email software and services. If your subject line needs to be longer, ensure the important information is at the beginning.
  • Be wary of words that may trigger spam filters such as free and “special offer” – words that infer selling tend to score higher during spam filtering processes and in conjunction with other scores applied to the email’s body content, may put the message over the threshold. Even punctuation and symbols in a subject line such as ! and $ can result in your email being filtered. Before sending out a campaign or newsletter, try sending a test message to different services to see if it gets through.
  • SHOUTING (caps lock) should be avoided. It’s another spammer/scammer trick and isn’t considered to be good email etiquette.

Email marketing subject lines

The use of a company name as the first word in a subject line is said to help achieve high open rates. If you don’t want to take up space by doing so, put the company name in the from line, along with a human name.

Example:
Clayton [Netrepreneur.com]

Use the person’s first name in a subject line if you have that information, followed by a question.

Example:
Fred, looking for email software?

Try to arouse curiosity.

Example:
Fred, something I need your feedback on.

Describe the email’s contents and an incentive for the reader to open it.

Example:
Discount tennis shoes – details inside

Create a sense of urgency without going overboard.

Example:
Fred, bbq markdown – today only

Newsletter subject lines

I’ve trialled various subject line formats for newsletters:

- Newsletter name followed by the date
- A nonsensical subject line made up of terms in the newsletter
- Highlighting an article in the newsletter
- Several highlights from the newsletter

Based on open rates, I’ve found the last variation to prove the most successful. Only having a newsletter title and date is rather ho-hum, using creative subject lines forces folks to do mental gymnastics and a single item mentioned may only appeal to small segment.

It can be rather challenging quoting multiple newsletter highlights due to the small amount of space, but I feel there’s a better chance of grabbing more people’s attention by doing so.

A newsletter I get uses the single item approach – and it’s stopped me from opening many of their newsletters, purely because I didn’t think the contents would be of interest to me. I kept a series of these emails and found out of 20 newsletters I received, I only opened only 5 of them shortly after receipt. After reviewing them all, I found that over a dozen had content not mentioned in the subject line that was of interest to me.

I suggest mentioning at least two items in an email newsletter subject line. In the case of my newsletter, a from and subject line might read something like:

From: Clayton [Netrepreneur.com]
Subject: PCI compliance, title tag tips, boosting rankings & more

The from line format helps with recognition and adds a touch of humanity. The subject line covers different different topics to appeal to different groups and alerts the person  to the fact there’s additional items in the newsletter.

Honing a subject line format takes time and patience, but without some way of tracking how many times an email was viewed, you’re working blind. If you’re in the market for email marketing/list management software, make sure it’s able to track unique opens.

Michael Bloch: Email etiquette tips

Friday, February 1st, 2008

taming-the-beastIn the early days of your online venture, email is likely to be relatively light, but as traffic picks up, so will the email and it can be quite a juggling act keeping up with it all. I’ve been online now for many years and some days, my inbox just simple overflows and I do drop the balls from time to time.

Email is a vital line of communication with your visitors, clients and associates and the way you approach email communications can make or break your online business. Consider every note as an exercise in marketing.

The following tips can help you in honing your email communications skills:

  • Whatever you send can be forwarded to others, so consider your responses carefully knowing that they could be published elsewhere or used against you at a later date.
  • Email forgery is rampant, so don’t assume that any message is from who it says it is; i.e. be careful what information you provide in a response
  • Be careful with attachments as these can harbor viruses and other malware; so be sure to have a virus scanner running that’s upt to date.
  • Plagiarism applies to email communications, so cite all references and sources.
  • Don’t let others have access to your email account as you’ll be responsible for anything they transmit.
  • When forwarding a message, don’t change the wording of the person you are quoting.
  • When replying to a message, if the thread is lengthy, quote the relevant parts followed by your responses.
  • Bear in mind that email communications lack some of the advantages of face to face communications, such as body language and tone; so be careful in using humor or sarcasm that may be misconstrued.
  • Don’t answer emails with single word responses, particularly without any of the original note included; the recipient may be a busy person having multiple conversations and have no idea what you’re referring to.
  • Take care not to respond when angry; once a message is sent, it cannot be retrieved. It’s best to write out your response and then let it sit for a couple of hours before reviewing it and then sending.
  • UPPER CASE LETTERS ALONE ARE CONSIDERED “SHOUTING” and very rude. Use proper casing.
  • Use a  subject line that is relevant to the contents
  • Don’t use the “high priority” flag unless the email is actually urgent. Some people use this for every communication and in the end their notes are ignored or read later; and one of those notes may actually be important.
  • Use signature lines, but keep them short. Use at least your first name in your signature; people want to know who they are communicating with.
  • Always use an easily identifiable “From” name as generic names such as “Customer service” tend to be ignored.
  • When sending attachments, use a file version which is likely to be supported by the recipient.
  • Large attachments over a few hundred kilobytes can really cause a bottleneck for recipients; particularly if they are on dialup. Always ask the recipient before sending a large attachment, or upload it to your site and provide them with a download link.
  • When sending email to a list of people who may not know each other, use the Bcc (Blind carbon copy) field. This ensures that each person receiving the email will only see their name and not the whole list.
  • Read and respond to your e-mail regularly; aim to respond to people within 24 hours.
  • Delete unwanted messages from your inbox regularly. This helps prevent important emails from being overlooked or deleted when you decide to purge a large number.
  • Save important messages in a special folder email communications are considered to be legal documents.
  • Using fancy stationery or fonts in your email may look fine on your system, but can look terrible on someone else’s. Plain text is the safest bet.
  • If someone writing to you seems a little arrogant, don’t return the tone. It may be that the person doesn’t speak English as their first language, has literacy issues or is just having a really bad day. Give them the benefit of the doubt the first time around.

Human communications can be incredibly fragile; one misplaced word can destroy a potentially lucrative relationship – so always check over your responses before hitting that send button to try and ensure the message you’re putting across is the one you wish to.