Archive for February, 2009

Action List: Secure your name on social networking sites

Monday, February 23rd, 2009

It’s a good practice to secure your ‘name’ on the plethora of social networking sites on the web, if only to deny others from securing the name first.

The other day I tried to secure the username ‘boomerangbooks’ on MySpace, only to find that it has been taken already by a small bricks and mortar bookstore by the same name in Texas, USA.  Doh!  Not that I was intending to use the MySpace account anyway….but it did teach me a lesson and gave me an idea for a post!

At the very least, I recommend that you get out there and secure your name on the most popular services quicksmart - namely Facebook, MySpace and Twitter.  If you have the time, then you might consider doing same for those listed on the Wikipedia list of social networking sites.   And here’s another list of niche social networking sites for you to sign up to as well.

Ultimately, it may be worthwhile signing up to these sites for the SEO value alone: because many of them allow you to specify your website or blog URL on a profile page, which in turn is indexed by the search engines.

It won’t be physically possible to maintain an updated profile on every site, but Ping.fm is a good tool for ’syndicating’ your updates and blog posts to all of your social networking accounts at once.

A prediction: the growing popularity of Twitter and the ability to register multiple names/any name that you wish on that site will result in major stinks in the coming months….in the meantime, make sure you snap up the account names that will be useful for your business.

Useful Links: Outsourcing and contracting services

Thursday, February 19th, 2009

I believe that one of the keys to running a successful ‘one-man-show’ web business is outsourcing non-core, repetitive, menial and time-consuming duties, as well as those specialist projects that you don’t have the time or expertise to perform yourself. 

Take ten minutes of your time right now to critically assess the tasks that you undertake on a daily basis and ask yourself the following questions:

  • Are these tasks critical to the running of my business?
  • Could somebody else do these tasks on my behalf?
  • Could my time be better spent on something else?

And now ask yourself some questions about things that you want to do with your business, but haven’t got around to doing…

  • What activities do I need to do / functionality do I need to implement to grow my business for the long haul?
  • Can I realistically do the work myself?
  • Would it be more time efficient and effective for a specialist to undertake this work for me?

Outsourcing is the answer!  Just ask Timothy Ferriss, whose bestselling book The Four Hour Workweek is based around the concept of outsourcing.

Over the past year or so, I have really got into outsourcing and it has really changed the way I do business.  My business is currently being assisted by a data-entry service and a web development company in India, a design firm in Singapore and numerous content developers and bloggers in Australia.   These services allow me to concentrate on more important elements of my business, rather than getting bogged down on tasks that can be performed by others.

All I need now is to find a good, cost-effective MYOB bookkeeper in Adelaide…can anyone help?

Thankfully, the web makes it quite easy to source people to help you with your business.  The following sites allow you to post your specification online and receive quotes and responses via the web:

  • elance – this is the site that I have used routinely to source the specialists that now assist me with my business.  Write your spec, post it online and wait for the quotes to come rolling in.
  • Rent-a-coder – How software gets done!  This site is for outsourcing your web development projects.  Receive bids from
    a pool of over 230,000 registered coders. Review work histories and resumes online, and then conduct business stress-free using the escrow service.
  • Guru.com - Find freelancers, get free quotes, and get your project done.
  • oDesk - Hire, Manage, and Pay remote contractors as if they were in your office.
  • 99designs – Need design work done?  This Australian site uses ‘crowdsourcing’  to have logos and website design templates produced in a short period of time.  Simply post your requirements, offer a ‘prize’ and you will receive a bunch of concepts from designers around the world vying for your prize money.  Pick the best one and the design is yours.
  • ServiceSeeking.com.au - An Australian website which is not limited to just web-based work – you can even find a cleaner or a handyman to help you around the house.

Some quick tips for outsourcing:

  • Write a good specification – don’t expect your contractor to read your mind!  If the spec is detailed and there is no room for confusion, then there shouldn’t be any disagreements about what is ‘in scope’ and what is ‘out of scope’ at a later stage – this is a common problem and often results in the premature death of projects.
  • Pay a deposit with remainder payable on completion – this ensures that the contractor is motivated towards the work and has a goal to work towards.  A full payment up front could mean that the contractor slackens off and doesn’t deliver (particularly if the project is protracted and extends longer than expected); a zero payment up front may not gain the necessary ‘buy in’ from the contractor.  I routinely pay 50-50.
  • Apply a project management approach to the work – agree to milestones, a timeline and reporting requirements.  It’s important that this is documented and that both parties understand the other’s expectations.  If this is not agreed, then timelines will blow out and the work will be unstructured.  Make sure that you question the contractor when deadlines or milestones are not met.  For my Getaroom web development project, I have a documented ‘fix list’ that is submitted to me on a weekly basis by the contractor and we converse via Skype on a daily basis.
  • Ensure you get ownership of IP – prior to commencing work, you should have the contractor agree expressly to a transfer of ownership (from them to you) of all IP created during the work.  If you don’t own the IP, then it could get messy later on if you want to sell the business.  You’re paying for the work to be done, so it is important that you have full freedom in relation to the concepts, images, code, etc. that is being developed on your behalf.
  • Communicate regularly – keep in contact with the contractor – contact them every day if need be.  Answer their questions and make sure that you keep them on track.

New Skype a dream

Wednesday, February 18th, 2009

skypeLast week I downloaded the new version of voice over IP software, Skype (version 4.0) - and I am very impressed.  Not only does this new release constitute a major cosmetic overhaul of the software,  it also comes with huge improvements in sound and video quality.

Previously I was a sporadic Skype user and was often frustrated by crackly and intermittent voice connections.  From my early experiences with version 4, this seems to have been completely fixed.  I have now had about half a dozen conversations with people locally and interstate (not international yet) and the sound quality has rivalled a normal telephone connection.

Video is markedly better too.  I rarely used this Skype capability before because it had poor refresh rates and often slowed down or stopped due to a lack of bandwidth.  The video capability of version 4 is much smoother, has little or no delay and can operate on the lowest of bandwidths.

I am hoping that Skype 4 will give me a reason not to use my fixed phone or mobile phone for business from now on, thus saving me hundreds of dollars in phone charges.

You can download the latest version of Skype here…

Talking to 'Barrel' in Canberra on the new version of Skype

Talking to 'Barrel' in Canberra on the new version of Skype

Action List: Speed up page loading

Friday, February 13th, 2009

speed

The speed at which your web pages load should be one of your top priorities as a netpreneur.  We live in the world of pressing time constraints, infinite choice and instant gratification – if your website is slow, then people will leave in droves.  And it’s also likely that your website will be penalised by the search engines.

Whilst technology is advancing rapidly and our broadband connections are getting faster and faster (unless of course you live in Australia!), people’s expectations, too, are increasing.  Most people expect instantaneous connection times and lightning-fast page loads.  Any lag in time will almost certainly result in the visitor cancelling their session with you and heading off to another website on the internet – most likely a competitor.

How do I know if my site is fast or not?  You can use Firebug http://getfirebug.com/ to identify and monitor speed issues with your site.  SEO software iBusinessPromoter also provides information about your page loading speed.

So how can you speed up your website:

- Use the right image format.  Make sure that photo images use the JPG format, whilst GIF is used for images with solid colours, like graphs and charts.

- Resize your images.  Make sure that your images are correctly scaled to the size that they appear, rather than have a large image render within smaller dimensions.  This will reduce the size of the image considerably and result in a faster download time.

- Lose the Flash.  See my earlier post about Flash animations.  They look nice, but they will slow down your site (and impact upon your search engine optimisation too)

- Keep other multimedia and dynamic elements to a minimum.  Go easy on the animations and sound, and reduce the widgets that draw content from off-site sources.

- Use optimised CSS.  Cascading Style Sheets allow you to control all page styles from a separate text file.  The use of CSS removes the need for duplicate styling tags throughout your HTML and thus reduces the size of your files.  CSS has the added advantage of permitting universal changes without having to edit multiple style tags – change the one style in your CSS stylesheet and it is reflected throughout your site. 

- Move Javascript and other inline code to separate files.  If your website uses lots of javascript or embedded code, it might be possible to move this code to a separate file and call on it from the parent HTML page.  This can help greatly with search engine optimsation because it removes extraneous, unindexable content from your HTML files.

- Use AJAX.  A new technology, AJAX stands for ‘asynchronous javascript and XML’ – it enables a website to display dynamic content without refreshing the entire page.

- Use ‘Loading’ prompts where speed cannot be improved.  Sometimes it is necessary for your website to ‘think’ – ie. when it is drawing information from a database or via an XML link.  In this situation, it’s a good idea to tell the user that the page is loading via a pop-up box or similar.

- Use cached pages for dynamic websites.  You might consider ‘caching’ regularly accessed pages, rather than have them reconstitute from your database each time they are called.

Assorted Links and Stuff III

Thursday, February 12th, 2009

A collection of interesting articles, links and helpful stuff that I have come across recently:

Action List: Just do it

Thursday, February 12th, 2009

nike-swoosh

Just do it.  That famous tagline from Nike.  It will go down in history as one of the most recognised and oft-quoted taglines of all.  And it is a mantra that I am trying to adopt in my business. 

Netpreneurs should sticky tape this little mantra across the top of their computer monitors and gaze at it every time they feel compelled to check their statistics for the twelfth time that day or get sidetracked from their ‘core’ activities.

Procrastination, distraction, non-core activities and a lack of focus truly are the enemy of the netpreneur.

I have written elsewhere in this blog that it is sometimes good to get sidetracked, to go off on tangents and to explore – but only SOMETIMES.  Not all the time.

It is necessary to be disciplined – give yourself 30 minutes for this sort of dreamy stuff and then focus back on the activities that will build and improve your business. 

The best business people are those who use are able to isolate the things that are ‘core’ and who concentrate on this things at the expense of routine and peripheral activities.  Whilst some of us are prone to procrastination and delay, the successful netpreneurs live by the mantra ‘just do it’.

Action List: Avoid duplicate content

Wednesday, February 11th, 2009

Search engines exist to provide users with the most relevant information quickly. That’s why it’s in the interests of Google and co. to filter out content which is duplicated elsewhere on the internet. The search engines will only display one instance of each piece of content, and will ignore other instances of that same content.

It’s important then that you a) only display original content that is not replicated elsewhere on the internet, or b) optimise your site so that it is chosen as the most authoritative source (if you do happen to publish content that is replicated elsewhere).

A point to note – the content doesn’t need to be identical for it to be excluded from Google. The search engines know when content has been altered slightly in an attempt to dupe them!

Also, if you publish various versions of the same content on your site (eg regular view, mobile view, text format, print version), then the search engines might penalise you – use the NOFOLLOW, NOINDEX metatag to ‘hide’ certain versions of content from the search engines, because this duplicate content could be seen as an attempt to manipulate the search engines.

If you do use syndicated content, then you need to be optimised for the search engines to make sure that you are ‘the one’ that appears in search results – most importantly, you need to have quality back links from other authoritative and thematically-similar websites.

The best bet is to create your own quality, unique content – but be aware that your content may be republished without your permission elsewhere on the web in an attempt to improve search engine results…this eventuality will be the subject of another post at a later time.

Book sales support bushfire victims

Wednesday, February 11th, 2009

sitepoint

I’m a big fan of Sitepoint and their excellent range of books.  They are a real Australian success story – from their office in Collingwood in Melbourne, Sitepoint have become one of the world’s foremost websites and online forums for web development and marketing.

Sitepoint have come up with a plan to help the victims of the Victorian bushfires, which have now claimed the lives of more than 180 people (a figure which is likely to go much higher with at least 80 people still missing). 

You can buy any 5 PDF versions from their book range for $29.95, and the full proceeds will go to the Victorian Bushfire Appeal.  The offer closes on Friday, so head over to http://sale.sitepoint.com to make your purchase now.

Also, I am happy to announce that my own online bookstore, Boomerang Books, will give 10% of our proft for the entire month of February to the Bushfire Appeal.  We have our monthly Discount Day this Friday (20% off the vast majority of books), so I hope that you can visit our site, make a purchase and indirectly contribute to the bushfire victims.

Video: Twitter in Plain English

Monday, February 9th, 2009

For those of you who don’t ‘get’ Twitter, this might help:

Action List: Give them something for free

Monday, February 9th, 2009

free-stuff

One thing that will attract customers to your website is free stuff.  Everybody likes to get something for nix. 

You should consider offering something on your site for free – for example, a white paper, an electronic book, free reports, forms or templates.  This will help to attract prospective customers to your website and to help build your mailing list.

Here’s some free stuff that I provide on my company website: http://www.bluetrainenterprises.com.au/goodies-useful-docs-templates.html.  I am getting some good traffic to this page, as people go in search of CV templates, interview proformas and small business templates.

Here are some tips for providing free content:

- Make sure that the free stuff is good stuff – there’s no point providing something that is not good quality.  The free stuff needs to be representative of the quality of your business and help build your credibility in the eyes of  prospective customers.

- It is important that the free stuff is good, but you shouldn’t give away your entire suite of intellectual property for free!  Your free stuff should be a taster, prompting the recipient to engage in further business with your organisation.  For example, you might offer a free PDF containing a single chapter of a book you have written - if the recipient enjoys reading the free chapter, then it is likely that they will want to purchase the entire book.

- Ensure that your free stuff contains appropriate copyright notices and links back to your business, so that readers who have been forwarded your document know where it emanates from and can get in contact with you.  It should also be in an uneditable format – ie. PDF instead of MS Word – so that the content is not easily stolen and rebranded (this is a real problem on the web today).

- You should try and capture the prospect’s contact details prior to giving them access to the free stuff – for example, you might only give a person access to a free report once they have filled out an online form that provides you with their email address details.  This interaction enables you to market to the prospect at a later time via an email newsletter or a follow up phone call  (it’s a good idea to expressly state what you intend to do with the contact details on the subscription page, in accordance with privacy guidelines)

- Do a follow up with all recipients, preferably by telephone.  The fact that the prospect has downloaded a free document or tool from your website ensures that your call is not ‘cold’ – you have a context in which your phone conversation can take place, making it easier to determine whether the prospect is interested in further engagement with your organisation.  At the very least, you can ask the prospect whether they enjoyed the free product and whether they have any suggestions for improving it.

- Many people use the search term ‘free’ in their search engine queries – make sure that your pages and documents are search engine optimised for this work.  For example, if you are offering a ‘free CV template’, then consider having a separate HTML page optimised for this search term combination.  That way, you are likely to attract many more people to your site.